Contact
and support
A question before ordering, a technical issue, a modpack request: here is how to reach us.
Support ticket
The priority channel if you are a customer: we have access to your logs and your files, so diagnosis goes much faster.
For sales questions, partnerships, or if you do not have an account yet.
Service status
Before writing, check the status page: it shows in real time whether a machine is having an incident.
What we need
in your message
- Your server address (exemple.starmine.net)
- The version or modpack installed, with its exact number
- The full error message, copied from the console
- What you have already tried, so we do not make you do it again
Before opening a ticket, take a look at the guides and the FAQ : the answer is often there.